Privacy policy

Consent

By using our website, filling out enquiry forms, booking consultations, communicating with us via phone, email, WhatsApp, or any other medium, or by proceeding with a purchase, you expressly consent to the collection, processing, storage, and use of your personal information in accordance with this Privacy Policy.

Where the information pertains to a minor, it is deemed that such information is shared with the knowledge and consent of a parent or legal guardian.

What is Covered in This Policy

This Privacy Policy covers all personal and non-personal information collected by Mooble Craft LLP through:

• Our official website and related web pages
• Online enquiry and booking forms
• Telephonic, WhatsApp, and email communications
• On-site consultations and service visits
• Marketing campaigns and customer relationship management systems

This Policy does not apply to information collected offline by third parties or through websites not controlled by Mooble Craft LLP.

Privacy - Our Commitment

At Mooble Craft LLP, safeguarding customer information is an integral part of our business ethics. We are committed to ensuring transparency in how personal data is handled and to implementing appropriate security safeguards to prevent unauthorized access, misuse, or disclosure of your information.

We collect only the information that is necessary to deliver our services efficiently and responsibly.

What Information Is Collected Form You

We may collect information directly from you or automatically through your interaction with our digital platforms.

Profile Information

Profile Information refers to personally identifiable information that you voluntarily provide to us. This may include, but is not limited to:

• Full name
• Mobile number and email address
• Residential or project address
• Pincode, city, and state
• Budget preferences and project requirements
• Property details required for interior or automation services

This information is collected when you submit enquiry forms, book appointments, place orders, or communicate with our representatives.

Anonymous Information

We may collect non-identifiable information that does not reveal your personal identity. This includes:

• Browser type and device information
• IP address
• Website usage patterns
• Pages visited and time spent on the website

Such information is used for analytics, performance monitoring, and improving user experience.

who Collects the Information?

All information collected through the Mooble Craft website and official communication channels is collected and controlled by Mooble Craft LLP. In certain cases, authorized service providers may collect information on our behalf under strict confidentiality and data protection obligations.

Use of Information

The information collected from you is used for legitimate business purposes, including but not limited to:

• Understanding customer requirements
• Scheduling consultations and site visits
• Designing customized furniture and interiors
• Processing orders and payments
• Providing delivery, installation, and after-sales support
• Communicating updates, offers, and service-related notifications
• Improving our products, services, and customer experience

We do not use your personal information for purposes beyond those stated without your consent.

Information Sharing and Disclosures

Mooble Craft LLP does not sell, rent, or trade your personal information to third parties. Information may be shared strictly on a need-to-know basis with:

• Manufacturing units and production partners
• Logistics and installation teams
• Payment gateway providers
• Technology and CRM service providers

All such disclosures are made under contractual obligations to maintain confidentiality and data security.

Profile Information

Profile Information shared with third parties is limited only to what is necessary to fulfill your order or service request. Such third parties are prohibited from using your information for any purpose other than the agreed service.

Third-Party Links

Our website may contain links to third-party websites or platforms. Mooble Craft LLP is not responsible for the privacy practices or content of such external websites. Users are encouraged to review the privacy policies of third-party websites before sharing any personal information.

Information Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel only. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information.

Policy Compliance

Mooble Craft LLP regularly reviews and updates its privacy practices to ensure compliance with applicable data protection laws and industry standards. Any changes to this Privacy Policy will be posted on this page and will be effective from the date of update.

Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka & Hyderabad Telangana.

Your Choices

You have the right to choose how your personal information is used. You may opt to limit the information you share with us; however, doing so may affect our ability to provide certain services.

How Can You Opt-Out of Receiving Our PROMOTIONAL E-MAILS?

You may opt-out of receiving promotional emails or marketing communications from Mooble Craft LLP at any time by:

• Clicking the “Unsubscribe” link in the email
• Sending a request to sayhi@mooblecraft.com
• Contacting our customer support team

Service-related communications will continue as necessary.

Withdrawal of Consent and Permission

You may withdraw your consent for the collection or use of your personal information by submitting a written request to us. Upon receipt, we will evaluate the request and act in accordance with applicable laws, subject to any legal or contractual obligations.

Your Right Qua Personal Information

You have the right to:

• Access your personal information
• Request correction or updating of inaccurate data
• Request deletion of your personal data, where permissible
• Restrict or object to certain processing activities

Requests will be addressed within a reasonable time frame.

Contact us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Grievance officer

In accordance with applicable laws, Mooble Craft LLP has appointed a Grievance Officer to address complaints related to data protection and privacy.

Grievance Officer:

• Mooble Craft LLP
• Plot No 21, Bettadasanapura Village, l Begur Hobli, Bengaluru, Karnataka – 560068
• Email:   sayhi@mooblecraft.com

We aim to resolve grievances in a fair and timely manner.