Privacy Statement
For Mooble Craft LLP
1. Introduction And Scope Of Policy
This Privacy Policy outlines the manner in which Mooble Craft LLP (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, processes, and protects the personal information of users (“User”, “You”, or “Your”) who interact with our services, including but not limited to our website, consultation platforms, design services, custom furniture orders, and offline interactions.
Mooble Craft LLP operates as a custom furniture and interior design service provider, where each project involves personalized consultation, design development, material selection, manufacturing, and installation. Due to the highly customized and consultative nature of our services, we collect and process certain categories of information that are necessary to deliver a seamless, high-quality, and tailored experience to our customers.
By accessing our services, engaging in consultations, placing orders, or interacting with us in any form, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
2. User Consent And Control Over Information
At Mooble Craft LLP, we strongly believe that your personal information belongs to you, and we collect and process such information only with your knowledge and consent.
Providing your personal information is entirely voluntary; however, certain services—such as design consultations, order processing, site visits, and product delivery—may not be possible without collecting relevant information. Users retain the right to withdraw consent, request modification of their information, or opt out of specific communications at any time, subject to applicable legal and operational limitations.
It is important to note that withdrawal of consent or deletion of certain critical data may impact our ability to continue providing services, particularly in cases involving ongoing design projects, active orders, or warranty support.
3. Types of Information Collected
3.1 Personal Identification and Contact Information
We collect essential personal details such as your full name, phone number, email address, and communication preferences when you initiate contact, book consultations, or engage with our services. This information is necessary to establish communication, schedule appointments, and maintain project coordination throughout the lifecycle of your engagement with us.
3.2 Project and Property Information
Given the nature of interior design and custom furniture services, we may collect detailed information about your residential or commercial property. This includes floor plans, site measurements, photographs, design preferences, layout requirements, and spatial constraints. Such information is critical for developing accurate design concepts, manufacturing specifications, and installation plans tailored specifically to your space.
3.3 Transactional and Order Information
When you proceed with a purchase or service agreement, we collect details related to your order, including product specifications, customization choices, material selections, pricing breakdowns, billing information, shipping address, and tax-related details. This data is essential for executing contracts, processing payments, manufacturing products, and ensuring proper delivery and installation.
3.4 Communication and Interaction Data
We maintain records of your interactions with us, including consultation discussions, emails, messages, feedback, and support requests. This helps us ensure continuity in service, maintain design accuracy, resolve concerns effectively, and improve overall customer experience.
3.5 Technical and Usage Information
When you access our website or digital platforms, we may automatically collect technical data such as device type, browser details, IP address, and browsing behavior. This information is used primarily for analytical purposes, performance optimization, and enhancing the usability of our platforms.
4. Purpose Of Information Collection
The information collected by Mooble Craft LLP is used for clearly defined, lawful, and business-relevant purposes. Primarily, this includes enabling users to access our services, conducting design consultations, preparing customized solutions, processing orders, and ensuring successful project execution from concept to completion.
Additionally, the collected data allows us to communicate important updates, provide customer support, share relevant design recommendations, and inform users about new offerings, promotions, or improvements in our services. We may also use aggregated data for internal analytics to better understand customer preferences, optimize operational processes, and enhance service quality.
All data processing activities are conducted in alignment with applicable laws and are strictly limited to purposes directly related to our business operations and customer service commitments.
All data processing activities are conducted in alignment with applicable laws and are strictly limited to purposes directly related to our business operations and customer service commitments.
5. Data Sharing And Disclousure
Mooble Craft LLP does not sell or rent your personal information to third parties. However, in order to deliver our services effectively, certain information may be shared with trusted partners and service providers.
This includes sharing necessary details with manufacturers, logistics providers, installation teams, design consultants, and technology partners who assist in delivering our services. All such third parties are bound by strict confidentiality obligations and are permitted to use the information solely for the purpose of executing services on our behalf.
We may also disclose personal information where required by law, regulatory authorities, or legal processes, or when necessary to protect our rights, prevent fraud, or ensure the safety of our users and operations.
6. Data Security And Protection Measures
We implement industry-standard security practices and procedures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. This includes the use of secure servers, encrypted communication protocols, controlled access systems, and regular monitoring of our infrastructure.
While we strive to maintain the highest level of data protection, it is important to acknowledge that no system can guarantee absolute security, especially in the context of internet-based data transmission. Users are encouraged to exercise caution while sharing sensitive information and ensure that they interact with our official and secure channels only.
7. Data Retension Policy
We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected. This includes the duration of your active engagement with our services, completion of projects, post-sale support, warranty obligations, and compliance with legal or regulatory requirements.
Once the information is no longer required, we ensure that it is securely deleted, anonymized, or archived in accordance with applicable laws and internal data management policies.
8. User Rights And Data Management
Users have the right to access, review, correct, or request deletion of their personal information held by Mooble Craft LLP. Requests for data modification or deletion can be made through our official communication channels.
However, it is important to understand that certain information may need to be retained for legal compliance, dispute resolution, or enforcement of agreements. In such cases, complete deletion may not be immediately possible.
9. Third-Party Services And Links
Our services may involve integrations or references to third-party platforms such as payment gateways, external websites, or partner services. While we ensure that we work with reliable and compliant partners, we do not control their privacy practices.
Users are advised to review the privacy policies of such third-party platforms before sharing their personal or financial information. Mooble Craft LLP shall not be held responsible for the data handling practices of external entities.
10. Financial Information Handling
All payment-related transactions are processed through secure and authorized payment gateways. Mooble Craft LLP does not store sensitive financial information such as credit card details, banking credentials, or payment authentication data.
Such information is handled directly by certified payment service providers in accordance with their respective privacy and security policies.
11. Policy Updates And Modifications
Mooble Craft LLP reserves the right to update or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service offerings.
Users are encouraged to periodically review this policy to stay informed about how their information is being handled. Continued use of our services after any updates constitutes acceptance of the revised policy.
12. Phishing And Fraud Prevention
We are committed to protecting our users from identity theft and fraudulent activities. Mooble Craft LLP will never request sensitive information such as passwords, payment credentials, or confidential details through unsecured communication channels.
Users are advised to verify the authenticity of any communication claiming to be from us and report any suspicious activity immediately.
13. Grievance Redressal Machanism
In compliance with applicable laws, Mooble Craft LLP provides a structured grievance redressal mechanism for addressing user concerns related to privacy, data usage, or service practices.
All complaints will be acknowledged within a reasonable timeframe and resolved in a fair, transparent, and timely manner. Users may contact our designated grievance officer or customer support team for any concerns or clarifications.
14. Contact Information
For any questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact Mooble Craft LLP through our official customer support channels.
15. Final Note
This Privacy Policy is designed specifically for Mooble Craft LLP’s custom furniture, interior design, and consultation-driven business model, ensuring full alignment with your operational workflow while maintaining strong legal and user-trust foundations.
Company Name: Mooble Craft LLP
Registration Address: Plot No. 21 Bettadasanapura Village, Begur, Bangalore, Bangalore South, Karnataka, India 560068.
Hyderabad Address: 1st Floor, H No 1-4-180/112/A, Sri Sai Baba Officer's Colony, Kapra, A. S. Rao Nagar, Hyderabad, Secunderabad, Telangana 500062.
Customer Support Phone Number: +91 70757 29181
Customer Support Email: sayhi@mooblecraft.com
